Refund policy

Returns & Refunds

We want you to be satisfied with your order. Because many of our products are consumable or cannot be resold once opened, our return policy is designed to protect product quality and customer safety.

Opened Products
For health and safety reasons, opened or used products cannot be returned.

Unopened Products
If you need to request a return of an unopened product, please contact us as soon as possible after delivery. Returns must be approved before being sent back.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly with your order number and photos when applicable. We’ll review the issue and work with you toward an appropriate resolution.

Refunds
Approved refunds will be issued to the original payment method whenever possible. Original shipping charges may not be refundable unless the issue resulted from an error on our part.

Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

Order Cancellations
Contact us immediately if you need to cancel an order. Once an order has been processed or shipped, cancellation may no longer be possible.

Final-Sale Items
Certain products, clearance items, special orders, or other designated items may be final sale and not eligible for return or refund.

Questions or Return Requests
Please use our Contact page and include your order number and a brief description of the issue.